Refund policy

Thank you for shopping with IanSmith.biz. We strive to ensure that you are completely satisfied with your purchase. If you need to return an item or request a refund, please review our Return and Refund Policy below.

1. Return Eligibility

1.1 Conditions for Return:

  • Items must be returned within [30] days of receipt.
  • The item must be in its original condition, unused, and with all original packaging, tags, and labels intact.
  • Some items are non-returnable, including [personalized items, digital downloads, or perishable goods].

1.2 Proof of Purchase:

  • A receipt or proof of purchase is required for all returns and refunds.

2. How to Return an Item

2.1 Return Process:

  • Contact our Customer Service team at ian.smith.fitness@gmail.com to initiate a return. Please include your order number and reason for the return.
  • We will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.

2.2 Return Shipping:

  • Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item).
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for lost or damaged returns.

3. Refunds

3.1 Refund Processing:

  • Once we receive and inspect the returned item, we will process your refund within [7-10] business days.
  • Refunds will be issued to the original payment method used for the purchase. Please allow additional time for your bank or payment provider to process the refund.

3.2 Partial Refunds:

  • We may issue partial refunds for items that are returned in a condition other than original, or if only part of an order is returned.

4. Exchanges

4.1 Exchange Process:

  • We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.

5. Damaged or Defective Items

5.1 Report Issues:

  • If you receive a damaged or defective item, please contact our Customer Service team at ian.smith.fitness@gmail.com within [7] days of receipt. Include your order number, a description of the issue, and photos of the damaged or defective item.

5.2 Resolution:

  • We will provide a replacement or issue a refund for damaged or defective items at no additional cost to you.

6. Final Sale Items

6.1 Non-Returnable Items:

  • Items marked as final sale, clearance, or with special promotional terms are not eligible for returns or refunds.

7. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective when posted on our website. Your continued use of IanSmith.biz constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions or need assistance with a return or refund, please contact us at: ian.smith.fitness@gmail.com